The National Association of Estate Agents

About the NAEA
The National Association of Estate Agents is dedicated to the goal of professionalism within high street estate agency. Our aim is to reassure the general public that by appointing an NAEA member to represent them they will receive in return the highest level of integrity and service in both sales and lettings. Each NAEA member, and there are in the region of 10,000 nationwide, is bound by a vigorously enforced Code of Practice and adhere to professional Rules of Conduct, failure to do so can result in heavy financial penalties and possible expulsion from the Association.

The NAEA has consulted with and supports the Government with its initiative to speed-up the House buying and selling process with introduction of a Sellers Information Pack (SIP), possibly to include a Home Condition Report and has assisted with the Bristol pilot scheme.

The NAEA supports the Ombudsman for Estate Agents (OEA) and has encouraged all members to join at the earliest opportunity. One in three high street estate agents is now a member of the scheme, which guarantees further consumer protection giving the Ombudsman a mandate to independently adjudicate in disputes between member agencies and consumers.

The NAEA also supports the new National Approved Lettings Scheme (NALS) recently launched by the Government's Housing Minister. The aim of the scheme is to bring some 250,000 empty properties in the UK into the rental sector and encourage landlords to let their properties through professional agents who are members, each of whom will offer an effective complaints procedure and a client money protection scheme. The Association believes that the NALS kite mark will be recognised as a benchmark of good practice by all landlords who seek the assurance that they are dealing with a competent lettings and management agent.

The purchase, sale or rental of your home is too important to trust to a cowboy estate agent. You owe it to yourself to be professionally advised and looked after. Insist on checking the standing of your Agent before confirming the appointment and don’t be afraid to walk away if you are in any doubt. Look for the NAEA logo.

Letting and Renting a Property

First Step
Considering letting a property? Choose your Letting and Management agent with care. You will need someone capable of professionally guiding you through the maze of problems encountered by landlords.

A Fellow or Associate member of the NAEA who specialises in lettings and management is well qualified to assist you. They will help and advise on agreements, rent, possession, presentation, marketing, managing and maintaining your property.

The Legal Details
The most suitable form of tenancy agreement will be prepared for you by the agent or jointly with your solicitor to protect your rights.

Furnishings
A detailed home contents inventory will be prepared by the agent, along with a schedule of dilapidation which should be approved both by the landlord and prospective tenant and then reviewed before the premises are vacated.

Maintenance
During the absence of the landlord, your managing agent will arrange for the day-to-day maintenance of your property, deal with tenant's problems, repairs and breakdowns and regularly inspect the property, if needed.

www.naea.co.uk