FAQs


Do you have a catalogue?
We do not have a printed catalogue, everything available is on the website.

Do you sell ....? / Where can I buy ?
If we stock it - then it will be on the website. If you can't find it, then we do not sell it. We are unable to recommend other suppliers for these goods.

Do you have an outlet near me / can I collect?
We only sell via the internet / mail order, we do not have any 'outlets'. We do not have facilities for customers but if you live close to us you may collect your order by arrangement.

Send me a Donation / Freebies / Sponsor me / Worthy Causes
These requests come in daily - we are not a large multi-national company - we are a small family business. We cannot contribute to all - so we have set up regular contributions to several charities important to us - we have no plans to change / add to these at the moment.

Samples
Another daily request - many of our products are pre-packed by the manufacturer / exporter, we cannot keep splitting packs. The cost of sending some samples is also becoming prohibitive. All we can say is that our products are of the highest quality and many are also well known brands.

How do I use this product / what is the best way to achieve this result/ how much do I add ........?
Many of our pages have symbols; click these for information & help, (we are adding these as quickly as we can). We also have an on-line Bookshop there are many helpful books there. Also, we are adding links to information sites that may be able to help. (If you know of any good information sites or groups - please let us know.)


THE GOODS WE SELL

Please tell me about this product.
All the information/pictures available for each item is on the website. Some items have a printable/downloadable info sheet available. (If available it will be 'hyperlinked' on the page.)

Can I print your cards on my printer?
Please consult your printer handbook or manufacturer - we do not know about printers. Our cards are excellent quality.

Do you have trade/discount prices for large orders?
Many of our prices are structured for the craftsperson to make crafts and sell them on, we do have a Trade Section where you may purchase in 'bulk' at great savings - you need to register as a business to take advantage of this. Details may be found under 'Information'.


HOW WE OPERATE

Can I open a credit account?
Education establishments, registered charities and certain businesses may be entitled to have a credit account with us after placing an order. Please contact us.

You haven't answered my e-mail.
Please give us a chance - some questions do need longer to answer - we cannot work 24/7 and we do get very busy. If your question is already in the FAQ -It will not be answered at all.


ORDERS AND DELIVERIES

I have just placed an order, when will it arrive?
Most orders are dispatched to you within 2 working days, the majority are sent by Courier or by Royal Mail recorded/special delivery on the same day that you place the order - BUT ! - we are reliant on the postal/carrier services. So please allow 5 working days before enquiring, but please don't wait too long - lost parcels / missed orders are much harder to trace a month or so later! Take a look at the status page - in the 'Ordering' Section or Link from the Index page.

I have only received part of my order
Sometimes we may be out of stock of a particular item - rather than keep you waiting we send your order with the out of stock items marked - 'To follow'.

I am at work all day - so I will not be able to 'Sign' for my goods.
You can have your order delivered to a neighbour who could sign, or to your place of work. More details can be found under 'Ordering'.

Can I pay you extra for a 24 hour guaranteed delivery?
Sorry No, this is not possible at the moment. Most of our orders already go via an overnight courier but we cannot guarantee this.

You have a delivery charge of £3.95 + VAT for UK Mainland Area, but I only want a small inexpensive item...
Many goods cost far more than this to send - we cover the extra cost. We did try a rising scale of delivery charges but it really did not work. You can order as many goods as you like from our site and the mainland delivery charge is still the same. - So make the most of it !

I am having a problem buying on line from the Kered website...
The way a computer has been set up (Firewalls/Browsers/Cookies etc) can affect the way the shopping cart works - if possible try again on a different computer. Alternative methods of payment may be found under 'Ordering'. Or use the contact form at he bottom of this page, make sure you include a phone number.

I do not want to use my Credit Card on-line is there another way?
Paying on-line by credit card is the safest way - your card details are encrypted and sent to your card processor via a secure server. However you can pay by Credit Card over the telephone or you can send a cheque.