FAQ’s

What cover does CompuCover provide?
CompuCover provides 'All Risks' worldwide cover against theft, accidental damage fire and flood.

What is not covered by CompuCover?
Maintenance costs, electrical or mechanical breakdown, wear and tear, fraud and dishonesty, consequential loss and loss or damage caused by sonic bangs are not covered. Some of these may be covered under any warranty/extended warranty you may have and should be taken up with the relevant body.

Is my claim valid if my laptop gets stolen from my unattended car?
Yes, the claim is valid if the laptop is stolen from the locked boot of a saloon car, or when concealed under the rear parcel shelf of a locked hatchback or in the spare wheel or other closed compartment of a locked estate car. If the laptop is stolen from anywhere else in the car e.g. the back seat, then your claim is not valid. Evidence of a break-in will be requested.If your laptop is stolen whilst you are in your vehicle it will be covered.

I am a student; does CompuCover cover my laptop/PC when I take it away from my home address to my student accommodation?
Yes, unlike some home contents insurance your laptop/PC will be covered in your student accommodation and whilst travelling, as long as you have provided a permanent address in the UK (i.e. your/your parents' home address).
Will CompuCover pay out cash in the event of a claim?
No, CompuCover will never pay out cash; this is not how the claims procedure works. In the event of theft CompuCover will replace equipment to the same or similar specification up to the insured value. In the case of accidental damage CompuCover will ensure that your claim results in priority authorisation to repair the equipment. Claims may only be dealt with by our appointed suppliers and repairers. We will arrange for the machine to be collected. Under no circumstances should you arrange your own repair or resupply.

What happens if my equipment needs to be replaced because of theft/damage, but the same model is no longer available?
CompuCover will replace your old equipment with a model currently on the market closest in specifications to your old one. You will never receive a worse model and we will not source used equipment.
Is my PC/laptop covered if I am abroad?
Yes, as long as you have provided CompuCover with a permanent UK address, your equipment is covered when you travel abroad. The only thing that CompuCover will not cover is the cost of couriers for collecting your old equipment for repair or assessment or sending new equipment out to you.

My machine is custom built; can I insure it with CompuCover?
Yes, provided you give us a full list of the specification of the machine and we are able to replace it in the event of a claim.

I bought my machine abroad; can I insure it with CompuCover?
No. CompuCover must be able to replace or repair the item. Our authorised bodies are based in the UK. We cannot replace from abroad.

Who is insured under CompuCover?
All students, parents of students, teachers and staff members are insured. In addition the immediate family of the individual named on the policy (i.e. school pupil) are insured. Anyone other than these parties is not insured to use the equipment.

I am going on holiday for one month; can I cover my machine for that period?
No, CompuCover insurance is for a minimum of one year.

How much does it cost?
Click here to go to see an outline of the costs or call the hotline on 01788 563122.

Do you insure PDA's?
Yes, but we cannot insure mobile phones.

How long will my claim take?
We cannot give out time scales on claims. We aim to minimise your inconvenience by carrying out repairs and replacements as quickly as possible. We have the best contacts to do this. All our repairs come with a one-year warranty.

Can you replace the data that was on my machine?
No, we cannot replace the data so it is important that you always back it up to a central server, disk or other device.