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"Our purpose is to help people live better lives
in their homes. "
"We offer products at unbeatable prices, all
delivered with a full range of design, installation
and credit facilities." |
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MFI stores have been refurbished with the aim to make
the store environments lighter, fresher with a more
contemporary look-and-feel. A nationwide distribution
system offers customers home delivery to any address on
the UK mainland.
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MFI offers consumers leading brands in each product
sector, including: Hygena (kitchens and bedrooms),
Schreiber (kitchens and bedrooms), Bosch
(appliances), Smeg (appliances), Neff (appliances),
Hotpoint (appliances), Diplomat (appliances),
Silentnight (beds), Rest Assured (beds), The Bath Co
(bathrooms) and Sofa Workshop (sofas). |
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There are today over 190 out-of-town stores nationwide.
These stores range between 15,000 and 25,000 square
feet. In addition we sell from High Street stores,
Hygena @ Currys concessions and from High Street Sofa
Workshop stores.
Centralised Home Delivery originally began in October
1997 on a regional basis, achieving national coverage by
February 1999. Home Deliveries involve over 50 million
items in a year, going to 2.5 million households in
mainland UK, including Northern Ireland and the Isle of
Wight.
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The fleet is organised using a sophisticated mapping
and routing package, which is linked to an
Interactive Voice Recognition (IVR) system. This
system provides efficient and accurate routes for
delivery teams to follow and also enables customers
to find out 48hrs prior to delivery, whether their
furniture will be delivered within the morning or
afternoon. |
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An inbound and outbound call centre in Sunderland forms
the key elements of MFI's Home Delivery interface with
the customer. Linking all elements of the company, the
call centre is focused on improving the levels of
service provided.
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