About NatWest

NatWest's retail bank offers a full range of personal and business banking services to over 7.5 million personal customers and 850,000 small business accounts.
It provides customers with a choice of when and how they do their banking, from:

	visiting one of the 1,640 branches in the branch network.
	calling the 24-hour telephone banking service.
	accessing cash and account information using any of 3,400 NatWest cash machines or accessing 30,000 cash machines across the UK.
	using a full Internet banking service which includes access to a range of NatWest personal and business services online.

NatWest is committed to enhancing the quality and range of services it offers. Personal banking initiatives include abolishing the Bank's previous branch closure programme (in fact, last year NatWest reopened a branch); abolishing the £5 overdraft fee on current accounts; dropping all fees on NatWest cash machine withdrawals; making it possible once again for customers to phone their branch directly; launching a basic bank account for the financially excluded and offering one of the best student accounts on the market.

The bank's ongoing commitment to small businesses has ensured that every small business has a dedicated relationship manager with a direct phone line to that manager and no charge for management time. The Bank also became the first high street bank to launch a committed overdraft for small business customers.