FAQs


How does the Chillow® work?
This personal cooling solution uses SoothSoft® Comfort Technology to provide cooling without using electricity or refrigeration. By combining the right materials and an ingenious design, the Chillow® stays at room temperature which is always cooler than your body. It absorbs heat from your body and releases it into the air around you. The Chillow® is meant to be pleasantly cool, but not cold because cold is uncomfortable to our bodies.


What does the Chillow® feel like?
It was designed with comfort in mind, so the Chillow® feels like cool, soft glove leather. Rub your cheek across the Chillow® and it feels like the kiss of a gentle breeze. It is a very soothing, relaxing, and comforting feeling.


Is it supposed to be cool all the time?
One important thing is to let the air get to it. Keep it on top of your pillow or in the coolest area of your home, never in direct sunlight or near a heat source. If you want it even cooler, you may put your Chillow® in the refrigerator for 15-30 minutes. This makes Chillow® a super cooler. NEVER put it in the freezer - that will damage the material and void your warranty! Remember, following the activation instructions carefully and maintaining the vacuum by removing all air once a month will ensure that the Chillow® gives you maximum performance for years.


How do I make it the coolest it can be?
The Chillow® was designed to match your body's cooling needs. After an active day, when your metabolism is high and you're hot, the Chillow® is cool and refreshing. But in the early morning hours, when your metabolism has slowed and your body is cooler, the Chillow® will be only slightly cool or tepid which is exactly what your body needs. After you get out of bed, the Chillow® loses any accumulated heat so it's ready when you need its coolness. There is no maintenance required, except sweeping any accumulated air out once per month. It takes just a couple of minutes and restores the vacuum that maintains coolness.


Can I use it on my skin?
Absolutely. The Chillow® is made of super-soft medical-grade materials that are hypoallergenic and non-toxic.


How do I keep it in place in my pillow?
Some pillows have a linen- type outer texture that the Chillow® cannot grip well. To solve the problem:
1. Try positioning your Chillow® higher on your pillow; that is, make the centre of gravity higher up on your pillow.
2. Sleep directly on the Chillow® so that it is on the cotton pillowcase where it will stay in position.
3. Try using a different pillow.
4. Make sure your bed, mattress or pillow don't slope downward so that gravity forces the Chillow® downward. Your pillow should be flat on your bed.


The Inside of my Chillow® has bunched up. What can I do to fix it and why has this happened?
The core of the Chillow® can bunch up if the vacuum in-side the Chillow® is not great enough (IE. there is to much air) To fix the problem, undo the stopper and allow air to enter, If possible blow into the Chillow® as if blowing up a balloon, this will make it much easier to reposition the inner core by holding one corner with your finger while moving and gently shaking the Chillow® to reposition the core to its correct position. Full details of this are listed on the instruction sheet


Can my Pets sleep on the Chillow®?
NO, The Chillow® is only for Human use. Pets have sharp claws and will void the warranty. Please also note that careful use of the Chillow® is important for longevity, as earring studs and other sharp objects can also puncture the Chillow® and void the warranty. Any Manufacturing default is covered by our 12-month warranty.


What if I don't like my Chillow® after I have tried it?
Chillow® can take some people a few days to get used to the cooling sensation as your body is not used to this new sensation. It can also take a few days for the Chillow® to ‘wear in' and ‘loosen up' For these reasons we give you a no worry guarantee that allows you to return Chillow® to us for a refund. However we feel confident that after a few days of experiencing Chillow® you will not want to let it go!


Can I drain my Chillow® of water for travelling and do I ever have to add more water?
The Chillow® has been designed for once activation only using 4 pints of ordinary tap water and should not really be drained after this process is complete. However, if you really must remove the water you can gently empty as much as you can from the Chillow® and reactivate by adding water until the overall weight of the Chillow® is 2,400grms. You can only do this by weighing the Chillow® on kitchen scales and then adding water until the weight is achieved. To complete the process brush the air out from the Chillow® as before and leave for 2 hours before using. This is the only way to refill a Chillow® as the specialist core once activated will always hold on to some of the water and so make any future filling difficult to judge.


What is the size and weight of the Chillow®?
The Chillow® when activated is 20.5 inches (52cm) Long, by 13.5 inches (34.5cm) Wide, by 3/4 inch (2cm) Deep
The Chillow® when activated weights 2,400grms
The Chillow® weight un activated is 140grms
PLEASE NOTE: The Chillow® is NOT a PILLOW but is a cooling pad which can be used in conjunction with your current Pillow. The Chillow® can be placed inside the pillow slip or sit on top and is in itself NOT a replacement to your pillow.


Can I use the Chillow® outside?
Yes and no. The product is not meant to be used in direct sunlight because sun may discolour the Chillow® but won't damage it otherwise. However, direct sunlight will heat it up. If used outside, on a lawn chair for example, cover it with your t-shirt or a thin cloth to protect it from the sun but let the cooling come through. It'll keep you cool for an hour or so, and then let it recharge in the house at room temperature or put it in the refrigerator for 15-30 minutes for a quicker recharge.


I lost my instructions, can I get another copy?
Yes, just click on the following links and download a copy. You will need the Adobe Reader. If you don't have Adobe Reader you can download it now by clicking the icon below.

Click for page 1 of Chillow® instructions
Click for page 2 of Chillow® instructions