What utensils can I use in my bake ware? Always use plastic or wooden utensils. Never use metal utensils.
	What happens if the non-stick coating peels off and is accidentally eaten by someone? TEFAL non-stick coating offers resistance to all known chemical products and is formulated not to chip or peel under normal conditions of use. If the tins are not used properly and particles from the coating are accidentally ingested, there is no danger. These particles are not toxic and almost totally inert, and will pass through the body without being absorbed.
	How do I clean my bake ware? When cleaning the non-stick interior, never use wire wool, scouring pads or scouring powder. Instead, use a sponge, hot water and washing-up liquid. If the bake ware is cleaned in a dishwasher, re-oil it with cooking oil before using again.
	Can I put my TEFAL bake ware in the dishwasher? Yes, but cleaning them with a sponge and hot soapy water should be enough. If you do use the dishwasher, wipe a little oil over the non-stick coating after each dish washing to protect the non-stick from the chemicals in dishwasher detergents.

Coffee makers
 

	What type of filter should I use? You can use either a single use paper filter (which can be obtained from most supermarkets) or a permanent (nylon or metallic) filter. Both types can be found in the shops.
	How do I descale my Coffee Maker? It is important to descale your coffee maker every two to four months depending on the number of times it is used per day and the water hardness in your area. If you are using a descaling powder or liquid, please follow the instructions provided by the manufacturer of the descaler. If you use clear spirit vinegar, mix 2 cupfuls of vinegar with 2 cupfuls of water, pour the cold descaling solution into the tank remembering to put the jug in the position and start up the coffee maker. Stop the appliance once half has run through and leave for about an hour. Start the coffee maker again and let the rest of the solution run through. After descaling, the appliance must be operated at least 2 or 3 times with fresh water to rinse before re-using for coffee.
	Can I put my coffee maker jug in the dishwasher? Yes. The glass jug, and the filter holder can be washed in the upper basket of a dishwasher.
	How do I descale my Coffee Maker? It is important to descale your coffee maker every two to four months depending on the number of times it is used per day and the water hardness in your area. If you are using a descaling powder or liquid, please follow the instructions provided by the manufacturer of the descaler. If you use clear spirit vinegar, mix 2 cupfuls of vinegar with 2 cupfuls of water, pour the cold descaling solution into the tank remembering to put the jug in the position and start up the coffee maker. Stop the appliance once half has run through and leave for about an hour. Start the coffee maker again and let the rest of the solution run through. After descaling, the appliance must be operated at least 2 or 3 times with fresh water to rinse before re-using for coffee.

Non Stick Cookware
 

	What is TEFAL non-stick made of and how safe is it? All non-stick coating contains PTFE, which is the abbreviated name for a remarkable polymer called polytetrafluoroethylene. The non-stick coating is not attacked by acid or alkali bases and is very stable when heated to temperatures of up to 400degC. Since in a domestic kitchen the maximum temperature possible with a pan is about 300 degrees C, there is no risk should a pan be accidentally overheated. Health authorities in France, Europe, United States and other countries have approved non-stick PTFE coatings for use on cookware because it is an inert substance, which does not enter into chemical reactions with food, water or household cleaners. If ingested it is totally innocuous in the body. In fact, non-stick PTFE is so safe the medical profession for coating heart stimulators uses it; coating small pipes used as replacement arteries and has even been injected into patients with serious kidney conditions.
	Is TEFAL non-stick cookware oven proof? Yes, up to 180 degrees C only for a maximum of one hour. The pan can only be heated at high temperatures on a hob. When placed in the oven the oven heat should be at a maximum of 180 degrees C° even for a pan with Thermo-Spot as it is the bakelite handles that cannot withstand higher temperatures. The Thermo-Spot is only an aid to frying – not to oven cooking. TEFAL cookware should never be used in a microwave or convection oven.
	How do you clean a TEFAL non-stick pan? Cleaning by hand in hot soapy water is enough. The pan must be cleaned each time it's used to remove the film of grease that can stay on the surface. If the pan is only wiped with a paper serviette or rinsed in water, the film won't be fully removed and may cook the next time you use the pan: stains may appear. Non-stick pans must not be cleaned with scouring powders or scouring pads. A nylon sponge is ideal for both the interior and exterior of the pan.
	What do you mean by “Seasoning” the cookware? Seasoning’ means to coat the cookware with a little oil. Before the first use, wash the cookware thoroughly and dry. Heat each pan on low for 30 seconds, remove from heat and put one tablespoon of vegetable oil in each pan. Rub the oil over the entire surface with a paper towel. This process should be repeated if you use a dishwasher.

Toasters
 

	How do I get rid of the crumbs in my Tefal toaster? Simply take your toaster to the bin or sink and open the crumb tray at the bottom of the toaster. The crumbs will fall out immediately. To remove crumbs that are stuck in the toaster, shake the toaster well during cleaning.
	How should I clean my toaster? The appliance does not need much maintenance. From time to time, clean the outside with a damp cloth and a small amount of washing up liquid. Crumbs are collected in the base plate of the toaster and should be occasionally removed by pulling out the tray or opening the cover at the bottom of the appliance, depending on the model. Do not use any abrasive products or cleaners containing alcohol. Only use mild and neutral washing up liquid.
	Can I toast crumpets & tea cakes? Yes. Thanks to the thick'n'thin mechanism on all our toasters and the super deep and super wide slots on our new models, tea cakes and crumpets are toasted easily without getting stuck. When toasting tea cakes all loose currants should be brushed off before toasting.
	What is the best type of bread to toast in the TEFAL toaster for all over toasting? Standard square cut bread. Remember that stale bread toasts faster than fresh bread. Frozen bread takes longer. If a slice of bread gets stuck, switch off the appliance and leave it to cool. Unplug the appliance before attempting to remove the bread. You can then remove the slice without the risk of touching a hot element. Remember never to leave a toaster unattended whilst in operation.

Steam irons
 

	I am using my iron for the first time and it does not steam properly. What action do I take? Because the iron as well as the Filterscale cassette (depending on the model) is new, it takes a while for the water to travel from the water tank through the cassette to the steam chamber. Leave the iron plugged in for five minutes and you can steam ahead!
	How do I prevent water drips on my fabrics? Use the right temperature on the thermostat for the right fabrics. The reason for the water drips is probably too low a temperature that cannot convert the water into steam. To avoid the risk of water drips completely, make sure the thermostat is set on the grey/shaded zone and wait for a few seconds between each burst of steam.
	How do I prevent the steam holes of my Tefal iron from clogging up? Firstly, fill the iron tank to MAX with water. Set the thermostat control to Max and the steam control on DRY and switch on. Place the iron on its heel and leave to heat up for around 5 minutes. Unplug the iron then hold your iron horizontally above the sink. Remove the anti-scale valve (or set the control to self-clean/auto clean depending on the model). Steam, water and scale deposits will leave the steam chamber through the steam holes and the iron will be clean. You can also use your vacuum to gently vacuum the holes of your iron.
	What water should I use in my Tefal iron? Tefal irons are specifically made to use tap water. The anti-scale features will clean the water properly. Please do not use pure demineralised water, water from clothes dryers, scented or softened water, water from refrigerators, batteries or air conditioners, pure distilled water or rain water as these may damage the iron. These types of water contain organic waste, mineral elements that become concentrated when heated and cause spitting, brown staining or premature wear on your iron. Furthermore softened water has had the hardness taken out of it, e.g. minerals such as calcium and magnesium, thereby reducing the rate of scale forming. However, TEFAL irons rely on a degree of scaling from ordinary tap water to coat the internal steam chamber, this improves steam generation and helps prolong the life of the soleplate. In very hard water areas a mixture of 50% tap water and 50% distilled water can be used.

Pressure Cookers
 

My pressure cooker will not come to pressure. Failure to develop pressure may be caused by any one or more of the following:

-	This is normal for the first few minutes.
-	The lid is not correctly closed. Refer to the booklet for proper instructions on your model.
-	You do not have enough liquid in the pot. At least 250 ml (2 glasses) of liquid is required. Consult your recipe for more information.
-	The regulating valve is not placed correctly on the pipe or the regulator is not in position 1 or 2 (depending on models). Refer to your instruction booklet for the method used with your specific model.
-	The heat is too low. Always use high heat to bring the cooker up to pressure. Once that has been done, and you get a strong flow of steam, lower the heat source to establish an even flow and start timing from this point. All recipes require the heat source to be lowered once pressure has been reached.
-	The locking indicator is stuck. This is a locking indicator pin or pressure indicator (depending on models) that rises when pressure builds inside the cooker and drops when it is released. If it does not rise, it may need to be cleaned. Refer to the booklet for cleaning instructions for your specific model.
-	The gasket is not fitted properly, it is dirty, or it is warped and needs to be replaced. Some models have a peg inside the lid that lines up with a little hole on the gasket. If the peg and hole are not lined up properly it will affect the pressure. Always refer to your booklet for gasket instructions. Gaskets should be replaced annually. Also, check that the rim of the pot is in good condition and the pot is not warped.
-	If you still have difficulties, please contact us on 0845 602 1454 (calls charged at local rate).

What should I do if steam escapes from around the lid? Check that:

-	The lid is properly closed.
-	The gasket is correctly positioned inside the lid.
-	The gasket is dirty. Clean it.
-	The gasket is in good condition. Change it after 1 year’s use.
-	The lid is damaged or dented. Change it.
-	The lid, safety valve and pressure regulator valve are all clean.
-	The rim of the pan is in good condition.

It is impossible to close the lid or the lid is too stiff to close.

-	Check the locking indicator pin is correctly positioned. Remove and replace it, if necessary.
-	On certain models only, check the position of the lock. If it is in the forward position, hold the lid horizontally and push on the lock until it is back in.
-	If the lid is stiff to close, wipe a little cooking oil around the rim of the lid and pan.

How does it work?

-	Fill the cooker: minimum 250 ml of liquid, maximum 2/3 of its height or even less (depending on type of food and the recipe).
-	Close the pressure cooker: all our pressure cookers are designed so that if they are not properly closed the pressure cannot build up.
-	Cooking: the pressure cooker must be placed on a source of heat set to maximum. Then, within a few minutes, it reaches a temperature of over 100°C (110°C to 120°C depending on the type or the position of the pressure regulator valve). The pressure regulator valve allows the steam to escape: the heat should then be turned down and the cooking time calculated. This operation allows an energy saving of up to 70 % compared with conventional cooking in water.
-	End of cooking, decompression: when the cooking time has lapsed, the heat source must be turned off and all the steam evacuated by putting the pressure regulator valve to the steam release position. The pressure cooker can now be opened. For a quicker decompression, pass the pressure cooker under the cold-water tap.