
www.abta.com
ABTA is The Association of
British Travel Agents; it is the UK’s Premier Trade Association for Tour
Operators and Travel Agents. ABTA’s Tour Operators and Travel Agents are
responsible for the sale of 85% of UK holidays that are sold.
They have 6310 Tour Operators and 1052 Travel Agents members; they have a
turnover of £26 billion. ABTA help to protect their customers, to protect
consumer’s monies and holidays in 2001, ABTA paid out £2.2 million in
respect of Travel Agents failures and £90,000 in respect of Tour Operators
failures.
They also handle customer complaints in 2003 ABTA dealt with nearly 17,000
complaints. Over 1,200 of these went to ABTA’s independent arbitration
scheme that is an alternative to the small claims court.
www.abta.com
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