www.caraudiodirect.co.uk
Car Audio Direct are one of
the UKs largest authorised internet dealers, with over 50,000 satisfied
online customers. We are the internet division of Marston Autoparts, a
company established in 1979 and have been serving the public online since
1999.
The History
Michael Organ started Car Audio Direct in September 1999. Michael had a
proven track record as a successful retail manager, and saw an opening in
the UK car audio retail market. At the time most other mail order
retailers in the market seemed only interested in pushing products without
any form of backup. Michael saw that by providing a unique blend of
marketing, advertising, IT infrastructure, and customer service and, of
course, the right products at the right prices, he could create a niche.
Car Audio Direct was born.
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Premises
From Car Audio Direct’s facility in Wallingford, Oxfordshire our
dedicated team provide sales, marketing, technical and after sales
service via our main office. We maintain and host our own ecommerce
site and use a modern I.T infrastructure to ensure efficient and
professional response. |
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Our enterprise level mail
order system offers batch and real time credit card processing, together
with PAF assistance and multi-order channels that include telephone, mail,
fax, e-mail, web, TV, WAP and batch processing. Our Web Relay system is a
fully automated web sales processing system. Orders are processed
seamlessly throughout the day and maybe processed either in real-time or
in batches. Our sophisticated despatch system utilises bar code technology
to ensure the right products are released on time quickly and efficiently.
How We Work
We operate a fully online, automated service which helps keep our costs
down, so we can pass savings on to you in the form of cheaper prices.
State of the art systems are in place to help you every step of the way.
From our product search facility, to placing and tracking your order,
right through to our online returns facility, which you can use should you
ever need to return a product to us.
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Our all-inclusive
online help section offers all the support you need - around the
clock. There's a wide variety of help articles covering many different
subject areas including; using our website, buying & payment,
products, order tracking and returns & warranties. And if you can't
find the answer to your questions, then you can contact our customer
services team by using one of our enquiry forms. |
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If you do need to contact
us, our promise to you is that we aim to keep our response times to an
average well under 24 hours.
Informed Shopping
We use the latest ecommerce technology to provide a modern professional
web shopping experience for all our retail customers. Browse our web site
and you'll notice that shopping is only one aspect of caraudiodirect.com.
We're committed to becoming a great information resource for the UK car
audio community.
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As part of our ongoing
commitment to customer service we maintain and host “Talk Audio” the
UK’s largest online car audio community with over a million posts from
10,000 registered users. Viewing our advice pages and posting messages
on our Talk Audio Forums are great ways to get opinions from the
end-users themselves that help you in making an informed purchase. We
also host a quarterly free Talk Audio show for users to meet and
compare systems and ask advice. |
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www.caraudiodirect.co.uk
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