Lonsto (International)
Limited have over 37 years of experience in delivering high quality and
reliable queue management and security solutions. Founded in January
1970, Lonsto introduced the whole concept of Queue Management to the UK
and other markets.
The first Lonsto
systems were sold to Green Shield Trading Stamp Company Limited and
Tesco Stores Ltd. Other clients followed including Harrods,
Selfridges, Asda, Co-op and Clarks Shoes to name but a few of our
valued clients.
Our product range are used daily by major multiples to individual
owned businesses in markets such as Retail Outlets, Banks, Local
Authorities, Government Departments, Colleges and Universities,
Hospitals and many more.
Local authorities recognised the potential right across political
and geographical demographics from The London Borough of Brent to
Royal Borough of Kensington and Chelsea and from as far south as
Plymouth to as far north as Inverness.
Today, Lonsto is truly global. We export and install our systems
anywhere in the world offering a bespoke design service to meet
clients’ individual specifications supported by animations and video
presentations.
Your business is our business. We can solve your queuing dilemmas
and help you manage customer throughput, increase efficiency, reduce
tension and enhance profitability.
Lonsto have experienced personel with a combined knowledge in excess
of 300 years who understand the demands that are placed upon
front-end services, in both public and private sectors.
We use our experience with our extensive client base to demonstrate
to existing and potential clients our understanding of how
Q-Technology is implemented in a complete cross-section of business
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Lonsto In Education
With an increase in University and College mergers and acquisitions
student enrolment has now reached record levels. Departments are having
to process up to 30,000 students in one week, where the demand for an
efficient and affordable processing system has never been greater.
Lonsto (International) Limited has recently contributed to the smooth
flow of students at enrolment days and career fairs at Universities and
Colleges and is proud to have successfully implemented a wide array of
queuing solutions to a variety of queuing environments.
From small colleges like the Working Men’s College in Camden to the
second largest university for student enrolment in the UK, the London
Metropolitan University, the benefits of incorporating a Queue
Management System have been fully utilised.
Lonsto offer ‘free of charge’ consultancy and advice at your premises or
alternatively please visit our showroom in North London, Southgate, N14,
where we have all our equipment on display. We are located two minutes
walk from Southgate Tube on the Picadilly Line and have ample car
parking facilities.
Whether large or small, such universities and colleges have ensured,
with the aid of Lonsto’s queuing technology, that their students begin
their academic life in a relaxed and stress free atmosphere without the
pressure of mass confusion.
The Kensington and Chelsea College Queuing Dilemma
Processing 16,000 student applications, spread throughout the
academic year, would certainly be a challenge in itself. The
Kensington and ChelseaCollege has seen attendance levels steadily
increase since its inauguration in 1993. Throughout this time the
lack of a Queue Management system in place to process the high
volume of applications had been problematical.
Students enrolling would have to engage in a multi-process queuing
environment which meant there were numerous stages to the enrolment
procedure. |
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One location would deal with enquiries; another area with the
enrolment itself whilst another would deal with fees, all adding
to the complexity and anxiety of those students enrolling (all
of whom had to visit each location to finalise their
registration). |
Despite all efforts made on behalf of college employees to make the
registration process as comfortable as possible, the streamlining of the
queuing process became virtually impossible. High volumes of student
numbers coupled with a complex queuing regime it was inevitable that
confusion and frustration would flourish for the duration of the 2 week
registration periods.
“The situation was very difficult,” notes Mrs. Sara Gabrielle,
Administrations’ Manager at the college, “People would not wait within
an organised line and over a short space of time visitors would
gradually form into disorganised groups.”
Implementation
Due to the queuing process there were certain requirements regarding the
strategic positioning of the ticket dispenser and call forward displays
within the College Campus.
“The Lonsto® technicians that came to install the system were most
helpful and it was clear that they knew what they were doing and are
experts in their business. There were no issues with them and they got
on with the job well,” explains Mrs. Gabrielle.
“There were no time constraints and the system was up and running in
under 30 minutes, it took no time at all!”
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Once enrolled students could now take a ticket and relax in the comfort
of knowing that their place in the queue was safe and secure until they
were called forward for their ‘face to face’ interviews.
A secondary display panel is positioned in the cafe to substantiate
student confidence even further, students can now relax in the café,
instead of the ‘disorganised groups’ that had existed before in the main
waiting area.
Describing Lonsto’s systems since their implementation Mrs. Gabrielle
notes, “The systems are great. The eradication of the mass groupings
that formed in the reception area was a great relief. 12 months on and
there is no longer the shoving and pushing that once existed. With no
more frustrations which inevitably lead to arguments now gone the
environment is just so much better for students and staff.”
With the centre receiving much attention for its ESOLcourses (English
for Speakers of Other Languages) it proved an even greater benefit to
those who found it hard to understand English, they could clearly see
when their number was displayed during enrolment within a system that
previously was difficult to comprehend.
“One of our greatest wishes,” notes Mrs. Gabrielle “was to disperse the
large number of students that were all congregating within the same
area. The café, which sells an array of food and drink, is now the
unofficial waiting area and our students are much more content to wait,
however long it may be.”
To convert the café into a proxy waiting areas also lead to increased
sales which were an added by-product of the renovated queuing
environment.
“Enrolment is now a much calmer place than it used to be“, explains Mrs.
Gabrielle The college employees love the system and so do the students
that are coming to visit us. The fair and equitable system has made
everyone appreciate and enjoy their enrolment experience.”
With Lonsto’s® Queue Management System™ Kensington & Chelsea College
improved:
- An organised and efficient queue flow
- A comfortable and relaxing queuing environment
- Customer Satisfaction
- Clarity to those who have difficulties understanding English
- Reduction in visitor complaints and confrontational outbursts
- Employee satisfaction
- Increased sales within the café area
- Greater awareness of college courses due to Intranet access for
waiting visitors.
Lonsto Queue Management and Security Systems Company are here to assist
and advice on such related matters, on a ‘free of charge’ consultancy
basis.
Please call Lonsto on 020 882 8575 or fax us on 020 8886 4321 or
specifically:
Mr. Terry O’Donovan, General Manager: 020 8920 1061
Mr. George Papathomas, Sales Manager: 020 8920 1081
Mr. Bhupendra Kara, Marketing Manager: 020 8920 1059
Mr. David Greene, Marketing Executive: 020 8920 1065
Mr. Phillip Yeoland, Operations Director: 020 8920 1054
We would welcome the opprtunity to be of assistance, you have everything
to gain by calling Lonsto and we won’t keep you waiting.
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